Reference

How Bbagee Handles Your Personal Information

Your account data, payment details, and browsing activity on Bbagee are handled with care. This policy explains what we collect, why we collect it, and how you can request changes — access and eligibility depend on your local law and eligible regions.

Account data protectedPayment info handled securelyYour rights, clearly statedBangladesh-local context
Bbagee How Bbagee Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your account data behind standard encryption in transit and at rest. Payment details linked to bKash, Nagad, and Rocket are never stored in plain text on our servers. Here is how we approach the four areas that matter most to you.

Cookie Use

We use session cookies to keep you logged in across devices. Preference cookies remember your lobby settings. You can clear these from your browser at any time without losing your account.

Data Retention

Account data is kept for as long as your account is active and for a period after closure as required by financial record-keeping rules. You can ask us what we hold and when it is due for deletion.

Account Security

Login is protected by OTP sent to your registered mobile number. If you notice any unfamiliar activity, contact support immediately and we will lock the account while we investigate.

Your Rights

You can request access to your data, ask for corrections, or request deletion where no legal hold applies. Submit requests via live chat or email with your registered mobile number for verification.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to update your account details, or need to submit a data request, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget inside your account dashboard. Our team handles data and privacy queries alongside general account support.
Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can verify your account.
Help Centre Our help pages cover common data questions — how to update your bKash or Nagad number, how to request account data, and how to close your account.

Privacy Questions We Hear Most Often

These are the questions our account holders in Bangladesh ask us most about data, cookies, and their rights under this policy.

We collect your name, contact details, registered mobile number, and the payment method you use — bKash, Nagad, or Rocket. We also log session and device data to keep your account secure.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality agreements.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and send you a summary of the data we hold on your account.

Yes. Where no legal retention obligation applies — such as financial record-keeping rules — we will delete your data on request. Submit the request through live chat or email support.

Transaction records tied to bKash, Nagad, and Rocket are kept for the period required by applicable financial regulations. After that period, they are removed from active systems.

Access and the application of this policy depend on your local law and eligible regions. If you are accessing from Bangladesh, local legal requirements will apply alongside this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.